We will ship your orders same day if order received by 12 pm, Except Weekend and Holiday. We use various courier Express for local delivery depending on urgency and product dimension. It will normally take 2 to 3 working days to complete the whole delivery process. Self Collect option is available. To arrange for self pick up, please contact us at +65-62573667. For International orders, it will take an extra 2 to 3 days to process, given the custom documents that must be prepared before shipment and custom clearance. International Buyer is responsible for Custom or Tax Duty at the stated delivery address if any. For all international delivery, carriers will be determined base on order volume / type (Please contact us for freight cost and details) and we will inform the carrier details / cost via email. (firstname.lastname@example.org) If an item is not in stock, we will contact you through either email or phone to advise when the item will become available or replacement if necessary. Customers are welcome to cancel their order at any time prior to shipment.
We take our product’s quality very seriously and it’s our goal to make your shopping experience with Sleep Comfie as memorable and positive as possible. Given the various circumstances, we accept all defect products, all new, unopened or unused products (unless and provided no abused or any intentional damage caused). This clause does not include special tailor product which is non returnable. Simply contact us within 7 days upon receiving your order and send it back to us. For defect product, should there be any, we will replace the same item at no cost to you. In case an order is wrongly sent, please contact us within 7 days to correct the issue. We will replace with the correct item at no cost to you. Once the whole return process is completed, the payment method used to make the purchase will be credited back (note: we will deduct any admin charge incurred by payment gateway should there be any). If you have any questions about our return policy, please feel free to call us at +65-62573667 or email us at email@example.com